Support Services

"Keeping the IT operation up and running to meet the 24x7 needs of the business and its users is a complex challenge for any organisation."

Many organisations today choose an outsourced help desk service to benefit from the collective experiences, depth of skills-pool and scale of operations that an IT Service Provider can deliver.

For example it is an extremely expensive and difficult undertaking for an organisation to create and manage their own 24x7x365 support operation that users can contact from anywhere, anytime, and which also has the capability to monitor and fix problems with its servers, networks and applications as and when they arise... so why not use ours?

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24x7 IT Support Services

Transputec provide a range of IT Operations Support Services, including IT security consulting, delivered on a 24x7x365 basis, to support our customers' complex and varied needs. We have teams based in the UK and the Philippines to provide remote help desk services at cost-effective prices, allowing our customers to focus on their value-add activities rather than being concerned with keeping the lights on.

Running an outsourced help desk service solves multiple problems at once: you leave a considerable work load into the hands of trained professionals, so you can channel resources - that otherwise would have been unavailable - to what is really important. Learn more about the benefits of having us as your help desk partner, by using the button below.

fully managed services

Flexibility and cost reductions

All services are run to ITIL best-practice recommendations and customers receive a fully managed help desk service, with a dedicated Service Manager and monthly Service Reports. Our approach is to construct service offerings that meet the specific needs of our customers… we can provide some or all of your IT Support Services – it is not a “one-size-fits-all” approach. You decide which services that you require from our portfolio and we will work with you to construct the right operating model. Outsourcing your help desk in this way enables you to achieve cost reductions whilst improving the overall service delivery to your end-users.

Our Capabilities Extend Across:

End User Support

End User Support

Our managed service desk is helping users whenever they experience a technical problem.

  • 24x7 Support Desk
  • Onsite and offsite Support
  • Account creation and management

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Infrastructure Management Services

Infrastructure Management Services

Making sure that your servers, storage and data-centres are kept working and that you can restore services in the event of failures.

  • Infrastructure as a Service
  • Business Continuity & DR
  • Backup Management

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Networks, Communications & Security

Networks, Communications & Security

Keeping things secure, providing access to information and allowing people to collaborate.

  • LAN monitoring
  • WAN monitoring
  • IT Security Consulting
  • Telephony
  • Unified Communications

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Application Management Services

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We have vast experience configuring, customising and supporting applications across:

  • Messaging
  • CRM
  • Collaboration
  • ...and many more

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