Digital Lockers
Digital Lockers and Vending Machines for Global System Integrators
Smart, connected, self-service storage that streamlines asset management for IT operations worldwide. Authenticate by smartphone, PIN or biometric scan. Available for delivery globally, with our showcase unit at the Transputec London office.
Globally delivered · Leasing or capex · 12-500 locker sizes · ISO 27001 governance · London showcase
Self-service device handover, any hour
Smartphone, PIN or biometric authentication
Delivery network reach
Showcase + UK operations base
WHERE DEVICE HANDOVER BREAKS DOWN
When IT service delivery should focus on outcomes, not handing out laptops
Most global IT operations still queue users at the service desk for device collection and return. It consumes engineer time and leaves staff waiting across time zones.
Service desks drowning in handover requests
✕
Engineers across global sites spend hours on collection requests, loaner swaps, and return processing. Productivity drops, and ticket SLAs slip.
✓
Self-service locker pickup and return. Engineers stay focused on incidents that need a human.
Out-of-hours handover impossible
✕
Shift workers, early starters and late finishers cannot reach the IT desk during business hours. Productivity loss compounds across the week.
✓
Round-the-clock locker availability. Authenticate via smartphone, PIN or biometric scan at any time.
No audit trail for the asset chain of custody
✕
Spreadsheet sign-out, ad-hoc witnessing, paper-based returns. ISO and ICO auditors struggle to verify the chain-of-custody story.
✓
Every locker and vending transaction logged with timestamp and user. ISO 27001 chain-of-custody process throughout.
WHAT WE COVER
End-to-end Digital Lockers service integration
Hardware, install, ITSM integration, security and managed operations. One Transputec team, one accountable contract.
ITSM Integration
ServiceNow ready
Integration with ServiceNow or other ITSM tools. Asset tracking integration via your ITAM or ITSM platform — no manual reconciliation.
- ServiceNow integration out of the box
- Other ITSM tools supported
- ITAM asset tracking integration
24/7 Service Management
UK service desk
Service management via Transputec's 24/7 service desk. Customisable re-stocking plans built around your usage patterns and break-fix process for device returns.
- 24/7 service desk
- Customisable re-stocking plans
- Device return process for break-fix
Security & Encryption
ISO 27001
Encrypted software for cloud management. ISO 27001 information security and quality-assurance process throughout the platform.
- Encrypted cloud management software
- ISO 27001 information security
- Quality-assurance process
Hardware & Connectivity
Plug & play
Plug-and-play locker hardware with WiFi and mobile connectivity. Strong metal construction suitable for both indoor and outdoor sites.
- Plug-and-play setup
- WiFi + mobile connectivity
- Indoor and outdoor models
- Easy user interface
DIGITAL LOCKERS IN ACTION
Five steps from request to replenishment
The full collection-and-return loop for every device, every time, recorded to ITAM/ITSM.
01
Request
Request
The user requests a device via your client service desk. The desk requests Transputec services to identify and release an available device in the local locker or vending machine.
02
Communicate
Communicate
Transputec services updates the ITAM/ITSM ticket and contacts the user with a time-limited release code for the local locker or vending machine.
03
Vend
Vend
The user approaches the locker or vending machine and inputs the release code. The correct compartment opens automatically and the device or item is dispensed.
04
Record
Record
Transputec service desk updates ITAM/ITSM with the successful collection and records the asset serial number and tag.
05
Replenish
Replenish
Transputec service desk initiates replenishment on the next scheduled visit via the ITAM/ITSM ticket. Once replenished, the ticket is updated.
WHY GLOBAL SYSTEM INTEGRATORS CHOOSE TRANSPUTEC
A Digital Lockers partner who runs the whole programme
End-to-end accountability — hardware, install, integration, security and ops, all under one Transputec contract.
FULL SERVICE
Hardware + install + ops
We supply the lockers, install them, integrate with your ITSM, and run them. One supplier, one accountability line.
GLOBAL DELIVERY
Worldwide reach, London base
Available for delivery globally, with our London showcase available for in-person demos. UK-based service desk and engineering.
FLEXIBLE COMMERCIAL
Leasing or capex
Leasing commercial models on flexible terms, or capex purchase if preferred. Customisable across 12-500 locker sizes with expandable modules.
AUDIT-READY
Full chain-of-custody
Every locker and vending transaction logged with timestamp, user ID and asset reference. ISO 27001 information security throughout.
Features
Designed to Meet Every Customer's Needs
Digital Vending Machine
| No of Items Held | Customisable |
| Branding/Wrap | Yes |
| Indoor/Outdoor | Indoor |
| No of connectable satellite lockers | - |
| 24x7 Transputec Management Service | Yes |
| Power & Ethernet | Required |
| Camera | Optional |
| Barcode Scanner | Optional |
Digital Locker
| No of Locker Doors | 11 per unit |
| Branding/Wrap | Yes |
| Indoor/Outdoor | Both |
| No of connectable satellite lockers | 10+ |
| 24x7 Transputec Management Service | Yes |
| Power & Ethernet | Required |
| Camera | Optional |
| Barcode Scanner | Optional |
Both authenticate via smartphone, PIN or biometric. Both integrate with your ITSM. Pick the form factor that fits each site's footprint, environment and item mix.
EXPLORE MORE IT PROCUREMENT SERVICES
Four IT Procurement Services. One UK-based team.
Digital Lockers pair with Device as a Service for Opex hardware, lifecycle management for asset governance, and public-sector procurement for CCS-compliant supply.
← Back to IT Procurement ServicesFREQUENTLY ASKED QUESTIONS
Digital Lockers FAQ
What is a digital locker for IT equipment handover?
A digital locker is an internet-connected secure cabinet that holds IT equipment — laptops, loaners, peripherals, returns — and authenticates users via smartphone, PIN or biometric scan before unlocking the right compartment. Every collection and return is logged automatically. Transputec designs, deploys and manages the full estate end-to-end as part of our IT Procurement Services.
What's the difference between Digital Lockers and Digital Vending Machines?
Both products authenticate the same way and integrate with your ITSM the same way. Digital Lockers have 11 doors per unit, with 10+ satellite-locker connections, and are available in both indoor and outdoor models — best for laptops, loaners and mixed items. Digital Vending Machines have customisable item slots, indoor-only — best for smaller items like peripherals and accessories. Both can be deployed alongside each other across multi-site rollouts.
How does the request, vend and record workflow actually work?
Five steps: Request → Communicate → Vend → Record → Replenish. The user requests a device via your service desk, Transputec issues a time-limited release code, the user enters the code at the locker or vending unit, the correct compartment opens, and the asset and timestamp are recorded in ITAM/ITSM. Replenishment is scheduled on the next visit.
Which ITSM platforms do you integrate with?
ServiceNow integration is supported out of the box. Other ITSM platforms can be integrated. Asset tracking integrates with your ITAM or ITSM tool of choice. See ServiceNow documentation for platform context.
What audit evidence and security do you provide?
Every locker and vending transaction is logged with timestamp, user ID and asset reference. ISO 27001 information security and quality-assurance process throughout the platform. Encrypted software for cloud management. Aligned with UK NCSC guidance on asset security.
How does pricing work, and can I see a unit in London?
Leasing commercial models are available on flexible terms, or capex purchase if preferred. Pricing depends on locker bay count, number of sites, and the level of ITSM integration required. Our showcase product is available to demo at our London office — book a consultation and we will arrange an in-person walkthrough. See our Device Lifecycle Management service for the wider operational fit.
READY TO STREAMLINE DEVICE HANDOVER?
Book a Digital Lockers consultation
A focused conversation with our Digital Lockers team. We will review your site footprint, multi-site rollout plan and ITSM stack, then propose the right locker + vending combination.
- Site footprint and locker bank specification
- Multi-site rollout plan with shipping timeline
- Indicative leasing or capex commercial model
- Prompt reply. ISO 27001 secure handling.