IT Support

Transputec offers 24/7 remote IT support via help desk for troubleshooting and resolving issues. We help with Cybersecurity, Consulting, Infrastructure Monitoring and many more IT services.

We're passionate about IT support and we've made it easier for you to get it 24/7. Use the channels below to contact us.


Our goals are to provide affordable, superior IT support service with high customer satisfaction levels

Remote IT Support Services includes

  • 24/7 IT remote service desk services, 365 days a year. This can be a co-sourced service desk or fully outsourced).
  • ITIL-compliant services include: Service desk, Incident management and Problem management processes.
  • Monthly reports detailing how many calls were logged and trend analysis.
  • SLA’s for incident response and resolution.
  • Other services can be added as required to build the perfect support model for you.

Support your IT

  • 24/7/365 infrastructure monitoring and fault resolution.
  • Routine, preventative maintenance such as clearing our log files, applying patches and security updates.
  • Monthly reports detailing activity and trend analysis.
  • ITIL compliant service – service desk, incident management, problem management processes
  • SLA’s for incident. response and resolution
  • Other services can be added as required to build the perfect IT support model for you.

Help with Cyber Security

  • Instant response to a Cyber Security incident
  • Proactive Cyber Security as a service.
  • Access to our Cyber Security team when you need them.
  • Incident response and forensics when you need it.
  • 24×7 SOC Team monitoring your environment.
  • External Vulnerability Assessments. 
  • Customised security training and awareness. 

Consulting and Resource

  • Access to leading IT consultants for instant support and advice.
  • DevOps and Cloud expertise on demand.
  • Advise on projects you may be considering and need help with.
  • Backfill IT resourcing when you need it.
  • Strategy on Digital Migrations.

Why do customers choose Transputec for Remote IT Support Services?

We live the values that have been instilled in our organisation. We deliver and we respond and in todays world, partnering with a partner that has speed and agility will provide the foundation for your business to grow.


Transputec can assist you in dealing with ransomware attacks in several ways:
  1. Incident Response: Transputec has a team of cybersecurity experts who can promptly respond to ransomware incidents. They can help you contain the attack, mitigate the damage, and restore your systems and data.
  2. Ransomware Detection: Transputec employs advanced threat detection technologies and techniques to identify ransomware threats in real-time. They can implement solutions that proactively detect and block ransomware attempts before they can cause harm.
  3. Backup and Recovery: Transputec can help you establish robust backup and recovery strategies to minimise the impact of ransomware attacks. They can assist in implementing secure backup solutions and developing effective recovery plans.
  4. Vulnerability Management: Transputec can conduct vulnerability assessments and patch management to identify and address vulnerabilities that could be exploited by ransomware. By staying proactive in vulnerability management, they help reduce the risk of ransomware attacks.
  5. Employee Awareness Training: Transputec offers employee awareness training programs to educate your staff about ransomware threats and best practices for prevention. By raising awareness and promoting a security-conscious culture, they help minimise the risk of ransomware incidents caused by human error.
  6. Security Solutions: Transputec can recommend and implement a range of security solutions, including next-generation firewalls, endpoint protection, and intrusion detection systems. These solutions enhance your overall security posture and provide defense layers against ransomware attacks.
Overall, Transputec’s expertise and comprehensive approach to cybersecurity can help you mitigate the risks associated with ransomware attacks, respond effectively to incidents, and implement preventive measures to protect your systems and data.
In the event of a cyber attack, Transputec can provide emergency assistance to help you respond swiftly and effectively. Here’s how Transputec can help:
  1. Incident Response: Transputec has a dedicated team of cybersecurity experts who specialise in incident response. They can quickly assess the situation, contain the attack, and minimise the impact on your systems and data.
  2. Forensic Investigation: Transputec conducts thorough forensic investigations to determine the scope and extent of the cyber attack. They gather evidence, analyse the attack vectors, and identify the vulnerabilities that were exploited.
  3. System Restoration: Transputec assists in restoring your systems and networks to their pre-attack state. They ensure that all affected systems are cleaned, patched, and secured to prevent further exploitation.
  4. Incident Mitigation: Transputec helps implement measures to mitigate the immediate risks and prevent further damage. This may include isolating affected systems, implementing temporary security controls, and deploying additional protective measures.
  5. Communication and Reporting: Transputec supports you in communicating with relevant stakeholders, such as customers, partners, and regulatory authorities. They can also provide detailed incident reports, including the attack’s timeline, impact assessment, and recommended remediation actions.
  6. Post-Incident Analysis: Transputec conducts post-incident analysis to identify lessons learned and recommend improvements to your security posture. They help you strengthen your defenses, address vulnerabilities, and enhance your incident response capabilities.
In the case of an emergency with your network, Transputec can provide immediate assistance and support to help resolve the issue. Here’s how Transputec can help with emergency network support:
  1. Rapid Response: Transputec understands the urgency of network emergencies and can respond quickly to your request for assistance. Our team of network experts is available to provide immediate support and troubleshooting.
  2. Network Diagnostics: Transputec can perform thorough diagnostics of your network infrastructure to identify the root cause of the issue. They use advanced tools and techniques to pinpoint the problem and propose effective solutions.
  3. Network Restoration: Once the issue is identified, Transputec works diligently to restore your network to normal operation. They leverage their expertise in network configurations, protocols, and troubleshooting to resolve the problem efficiently.
  4. Network Security: Transputec recognises the importance of network security and can assess the security posture of your network during the emergency support process. They can identify any vulnerabilities or potential threats and recommend measures to enhance network security.
    1. Proactive Monitoring: As part of their emergency network support, Transputec can implement proactive monitoring solutions to continuously monitor your network and detect any potential issues or security threats in real-time. This helps prevent future emergencies and ensures the stability and security of your network infrastructure.
If you require Azure support, Transputec can provide the assistance you need. Here’s how Transputec can help with Azure support:
  1. Azure Expertise: Transputec has a team of Azure-certified professionals who possess in-depth knowledge and experience with Azure cloud services. They can assist you in navigating the Azure platform, optimising your Azure infrastructure, and addressing any Azure-related challenges you may encounter.
  2. Azure Deployment and Migration: Transputec can help you with the deployment and migration of your applications, data, and infrastructure to the Azure cloud. Their experts can guide you through the process, ensuring a smooth and seamless transition to Azure.
  3. Azure Infrastructure Management: Transputec can provide ongoing support and management of your Azure infrastructure. This includes monitoring, performance optimisation, security enhancements, and regular maintenance to ensure your Azure environment operates efficiently and securely.
  4. Azure Security and Compliance: Transputec understands the importance of security and compliance in the Azure cloud. They can help you implement robust security measures, such as identity and access management, data encryption, and security monitoring. They can also assist with compliance requirements specific to your industry or region.
  5. Azure Cost Optimisation: Transputec can help you optimize your Azure costs by analyzing your usage, identifying areas for cost savings, and implementing strategies to maximise your return on investment (ROI) in Azure services.
  6. Azure Troubleshooting and Support: If you encounter any issues or challenges with your Azure environment, Transputec offers troubleshooting and support services. Their team can diagnose and resolve Azure-related problems, ensuring smooth operation and minimising downtime.
If you have been hacked, it’s crucial to take immediate action to mitigate the damage and regain control of your systems. Here are the steps you should follow:
  1. Disconnect from the Network: As soon as you suspect a hack, disconnect the affected systems from the network to prevent further compromise or unauthorised access. This helps contain the attack and protect other connected devices.
  2. Preserve Evidence: Preserve any evidence related to the hack. This includes log files, screenshots, or any other information that can assist in the investigation and potential legal actions. Document the timeline of events to provide a clear picture of the incident.
  3. Notify Relevant Parties: Inform your internal IT team, management, and any other relevant stakeholders about the security breach. They can help coordinate the response and take appropriate actions.
  4. Engage a Cybersecurity Expert: Contact Transputec, to conduct a thorough investigation and help remediate the breach. Their expertise and experience in handling such incidents can prove invaluable in identifying the extent of the hack and implementing effective countermeasures.
  5. Assess and Contain the Breach: Work with the cybersecurity experts to assess the impact of the breach and identify the compromised systems or data. Take necessary steps to contain the breach, such as isolating affected devices, changing passwords, or revoking access credentials.
  6. Remove Malicious Software: Scan and clean all affected systems to remove any malicious software or backdoors installed by the attacker. Ensure that your antivirus software and security systems are up to date.
  7. Implement Security Enhancements: Strengthen your security measures to prevent future attacks. This may include updating and patching software, implementing multi-factor authentication, enhancing network monitoring, and conducting security awareness training for employees.
  8. Report the Incident: Depending on the nature and severity of the hack, you may need to report the incident to law enforcement agencies or regulatory authorities. Consult with your cybersecurity expert and legal team to determine the appropriate reporting channels.
Remember, responding to a hack requires a swift and comprehensive approach. Engaging a cybersecurity expert like Transputec can provide the necessary expertise and support to guide you through the incident response process and help you recover from the breach effectively.
Call us If you need urgent Microsoft Support in the UK for your cloud, M365 or any other issue you may be facing.
Transputec offers comprehensive IT support services specifically tailored for hotels. Here’s how Transputec provides IT support for hotels:
  1. Help Desk Support: Transputec’s help desk provides 24/7 support to address any IT-related issues or inquiries that hotels may encounter. Their team of skilled technicians is available to assist hotel staff and guests with a wide range of IT support needs, including troubleshooting software and hardware problems, resolving connectivity issues, and answering technical questions.
  2. Network Infrastructure Management: Transputec manages and maintains the network infrastructure of hotels, ensuring smooth and secure connectivity throughout the property. They handle tasks such as configuring network devices, monitoring network performance, and implementing security measures to protect guest and internal data.
  3. System Monitoring and Maintenance: Transputec proactively monitors the hotel’s IT systems and performs regular maintenance to ensure optimal performance and reliability. This includes monitoring server health, conducting software updates, managing backups, and addressing any potential issues before they impact hotel operations.
  4. Data Security and Compliance: Transputec places a strong emphasis on data security and compliance. They help hotels implement robust security measures, such as firewalls, antivirus solutions, and intrusion detection systems, to protect sensitive guest information and comply with relevant regulations, such as the General Data Protection Regulation (GDPR).
  5. Cloud Services: Transputec assists hotels in leveraging cloud services to streamline their operations and enhance guest experiences. They can help with cloud migration, data storage, and implementing cloud-based solutions for hotel management systems, guest services, and collaboration tools.
  6. Vendor Management: Transputec takes care of vendor management on behalf of hotels, ensuring effective communication and coordination between the hotel and its IT service providers. This includes managing contracts, service level agreements (SLAs), and vendor relationships to ensure smooth IT operations.
  7. IT Consulting and Strategic Planning: Transputec offers IT consulting services to help hotels align their technology roadmap with their business objectives. They provide guidance on adopting new technologies, optimising IT infrastructure, and developing long-term strategies to enhance operational efficiency and guest satisfaction.

Get in touch

Discover how we can help you. We aim to be in touch.

Want to talk to us?

Call Now

  • +44 (0) 20 8584 1440
    Support Desk
  • +44 (0) 20 8584 1400

Want to contact us?

email us