IT Support · UK-managed
Expert IT Support that keeps UK businesses running 24/7
Reliable, responsive, accountable IT Support from a London MSP. 24/7 service desk, proactive monitoring, on-site engineers and strategic account management, all under one fixed monthly fee. Engineers in London, follow-the-sun cover worldwide.
- Support: +44 (0) 20 8584 1440
- Support email: [email protected]
- Enquiries: +44 (0) 20 8584 1400
- Enquiries email: [email protected]
ISO 27001 · ISO 14001 · Cyber Essentials Plus · Strong CSAT · For decades
UK-staffed IT service desk
Support tickets resolved monthly
UK and international clients
Customer satisfaction rating
The shift
When IT Support fails, the business pays.
We hear it from every IT Director and CIO who ends up partnering with us. These are the four patterns that drag a business down, and what we replace them with.
Tickets sit open for days.
Generic ticketing tools, no SLA enforcement, no escalation path, and no accountability when something stalls. Users go silent, then leave.
✓
P1s acknowledged in 30 seconds, resolved in 12 minutes median.
Out-of-hours requests fall into a void.
Your office closes at 6pm. Your IT incidents do not. Most providers leave you on voicemail until Monday morning.
✓
24/7 UK service desk, follow-the-sun cover. No new hires needed.
Per-ticket billing breaks the budget.
IT spend drifts upward with no predictable monthly number to plan against, making budgeting harder and forecasting more difficult.
✓
Fixed fee per seat. Budget the year in one line.
A different engineer every time.
Rotating engineers who do not know your network, your apps, or your priorities. Every ticket starts from zero, delaying resolution time.
✓
Named TAM + dedicated engineer pool per client.
What is included
IT Support and beyond, under one accountable team.
Start with 24/7 IT support and scale into cyber, cloud, AI, consultancy and disaster recovery, all under one SoW, one bill, one accountable UK team.
24/7 SUPPORT
24/7 Service Desk
Live UK engineers on phone, portal, Teams and email, 24 hours a day, 365 days a year. AI-assisted triage routes incidents to the right person fast.
SOC + MDR
Cyber Security
24/7 UK-based Security Operations Centre delivering managed detection and response, threat hunting, and incident containment across your full estate.
AZURE + AWS
Cloud Services
Architect, migrate and operate workloads on Azure and AWS. Cost optimisation, resilience and security are baked into every design from day one.
PRODUCTION AI
AI Consultancy
Practical AI engineering for UK businesses, scoped to KPIs not demos. Copilot enablement, agents, RAG, and ML deployment by our Kuhnic team.
STRATEGIC ADVISORY
IT Consultancy
Roadmaps, vendor reviews, M&A IT integration, fractional CIO support, and board-grade reporting. Independent strategy from people who have run the kit.
BACKUP + DR
Disaster Recovery
Backup, replication and DR runbooks across cloud and on-prem. Annual failover testing, RTO + RPO commitments documented in your SoW.
Benefits
24/7 IT Support benefits for UK businesses.
The advantages our clients consistently report after switching to a 24/7 UK-managed IT support model.
GROWTH
Increased productivity
24/7 IT support resolves issues quickly, allowing employees to focus on core tasks without interruptions.
COST SAVED
Cost efficiency
Outsourcing IT support reduces the need for in-house teams, leading to significant savings and improved ROI.
PROTECTED
Enhanced security
Continuous monitoring protects against cyber threats and data breaches, ensuring business assets remain secure.
SCALABLE
Seamless scalability
IT systems adapt effortlessly to business growth, supporting new locations and increased user demands.
FAST RESOLUTION
Immediate issue resolution
Quick response times minimise downtime, ensuring that technical problems are addressed immediately.
WORLDWIDE
Global accessibility
Support across time zones enables businesses to operate continuously and meet customer demands.
Why Transputec
Why UK businesses choose us for IT Support.
We are an independent London MSP, privately held for decades. No private equity owner, no rollup risk, no script-readers.
01
Outcomes on the contract
We measure ourselves on XLAs, not just SLAs.
Most providers report whether they answered the phone. We report whether the business moved, against your KPIs, every quarter.
- Rapid phone answer, high first-call fix
- Rapid median P1 containment
- cyber risk coverage included
02
One team, every layer
Desk, network, cloud, endpoints, under one SoW.
Most clients retire 5-7 supplier contracts when they sign with us. One bill, one accountable team, one phone number.
- Avg 7 vendors retired per engagement
- Microsoft Solutions Partner + AWS Advanced Tier
- UK-led, no offshore call centres
03
Independent & people-led
Run by engineers, not script-readers.
120 specialists, average tenure 9 years. The engineer who answers your P1 has been at the firm longer than most CIOs have been in post.
- Privately held for decades
- 11-year average client tenure
- Strong CSAT, audited monthly
Insights & Resources
Insights & Market Intelligence
Frequently asked
Answers to what UK IT leaders ask us most.
What does Transputec’s IT Support cover?
Transputec’s IT Support covers a 24/7 UK service desk, proactive monitoring of endpoints, servers, networks and cloud, on-site engineering across the UK, strategic account management, and Microsoft Intune device management, all under one fixed monthly fee per seat. You get one accountable UK team for every layer of your IT, not a patchwork of separate suppliers. It is delivered as a fully managed service, so we run, monitor and improve your estate rather than only reacting when something breaks. Learn how our managed IT service desk works, or read our guide to what a Managed Service Provider (MSP) does.
How fast is your IT support response time?
Our UK service desk answers quickly: recent performance has shown a median answer time of around 28 seconds, with about 78% of issues resolved on first contact and a recent priority one (P1) mean time to resolve of around 12 minutes. You reach a named UK engineer in seconds, not an offshore queue. These are recent service desk figures rather than a guaranteed service level, and we report performance against your agreed Service Level Agreement (SLA) every month, with proactive monitoring often catching problems before you report them. See how we delivered 24/7 IT Support for Amber Infrastructure Group, or read why UK businesses need 24/7 managed IT.
Is your IT support team based in the UK?
Yes. Our IT Support service desk and engineering teams are UK-based, so UK customers speak to UK engineers who understand local working hours, compliance and on-site logistics. We despatch field engineers across mainland UK and provide follow-the-sun cover for out-of-hours and international sites. Being UK-based also keeps your data handling aligned with UK GDPR and Information Commissioner’s Office (ICO) expectations. Read more about outsourced IT support in the UK, or explore our wider managed IT services.
What is the difference between managed IT support and break-fix IT support?
Managed IT Support is a proactive, fixed-fee service where we monitor, maintain and improve your IT continuously, while break-fix support only charges you to react after something has already failed. With managed IT support you pay a predictable monthly fee per seat and most issues are prevented or caught early; with break-fix you pay per incident and absorb the cost of every outage. For UK SMEs that depend on uptime, managed support delivers lower total cost and far less disruption across a year, and it includes a planned transition from your previous provider or in-house team. See how a structured managed transition worked in our MSP transition for Gore Street Capital, or read our guide to switching managed services provider.
How much does managed IT Support cost?
Managed IT Support is charged as a fixed monthly fee per seat in pounds sterling (GBP), so your costs are predictable and scale with headcount rather than per incident. For most UK SMEs, outsourced IT Support costs less than an equivalent in-house team once salaries, holiday cover, tooling and training are included. The exact figure depends on user numbers, devices, security level and out-of-hours cover, which we confirm after a short assessment. Compare the figures in our in-house IT versus managed IT cost guide, or see the scope on our managed IT services page.
What certifications does Transputec hold?
Transputec holds ISO 27001 (information security), ISO 9001 (quality management) and ISO 14001 (environmental management), along with Cyber Essentials Plus, the independently audited tier of the National Cyber Security Centre (NCSC) Cyber Essentials scheme. These independently audited accreditations mean your IT Support is delivered under verified security and quality controls. We are also a Crown Commercial Service G-Cloud 14 framework supplier and a Microsoft Solutions Partner, so regulated and public sector UK organisations can buy with confidence. Read why ISO 27001 should be non-negotiable when choosing an MSP, or learn about the Cyber Essentials scheme on the NCSC website.
Free IT support assessment
We are passionate about IT Support. We have made it easier for you to get it 24/7.
A short session with a Transputec architect. We listen, audit your current IT support setup, and send you a one-page maturity scorecard plus a cost benchmark against UK MSP averages.
- Rapid average answer time, high first-call resolution
- 24/7/365 UK-staffed service desk
- ISO 27001, Cyber Essentials Plus certified
- Strong rolling CSAT, published monthly