Five best practices of a high-performing IT Service Desk

Five best practices of a high-performing IT Service Desk

The IT Service Desk is under more pressure than ever. Staff expect immaculate performance as they work, transact business, purchase online and explore new services via their smart phones and other BYOD. When technical issues arise, minutes matter and solutions are needed on the spot. In this complex environment, good vendors have evolved into full strategic partners.

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