Outsourced IT Support Services that keep UK businesses running.

Outsourced IT support is when a UK Managed Service Provider (MSP) runs all or part of your IT operation: service desk, monitoring, network, cyber security, cloud, hardware and lifecycle support. Transputec covers all of these under an agreed monthly fee, with a UK service desk, UK Security Operations Centre (SOC) and named engineers behind every escalation. The wider engagement typically sits alongside our managed IT services programme.

Three reasons UK businesses choose outsourced IT: cost (no in-house headcount, training or recruitment overhead), coverage (24/7 UK desk vs in-house office hours) and breadth (80+ vendor accreditations vs what a single in-house team can master). We covered the cost case in detail in our blog on whether outsourced IT is worth the investment for UK SMEs.

Cost is a agreed monthly fee per supported user, typically £50 to £150 per user per month for a mid-market UK organisation, depending on coverage hours, cyber inclusions and device count. Optional add-ons for cyber, cloud, Disaster Recovery (DR) and procurement adjust the figure up or down. Pricing scales with headcount. We share an indicative UK fee in the first 30 minute consult and a firm quote after a short discovery. See our UK managed IT support cost per user blog for benchmarks.

Yes. Transputec is ISO 27001 certified, Cyber Essentials Plus, UK GDPR-aligned, and a Crown Commercial Service G-Cloud framework supplier. UK service desk, UK SOC and UK data handling throughout. We align engagements with UK NCSC board-level cyber guidance and the Information Commissioner’s Office (ICO) UK GDPR guidance.

Priority 1 (P1) incidents (business-stopping outages) are answered by a UK engineer within target SLA, typically under a minute on phone and under 15 minutes in-channel response, then routed to the right specialist team. Our UK service desk is staffed 24/7 with ITIL-aligned engineers, not chatbot triage, and the SOC sits behind it for cyber-borne incidents. See our managed SOC service.

The two overlap but are not identical. Outsourced IT support typically means a reactive UK service desk that answers tickets when something breaks. Managed IT services is broader, covering proactive monitoring, patching, security, cloud and strategy under defined SLAs and a agreed monthly fee. For UK mid-market organisations the managed model usually returns more value because it prevents incidents rather than just resolving them. See our managed IT services pillar for the full picture.

Yes. We run a structured 30-60-90 day transition from your existing UK MSP, covering documentation harvest, asset and licence audit, ticket-history import, knowledge transfer and parallel-run period before final cutover. The service-desk number stays the same to your users; only the team answering it changes. See how this worked for Gore Street Capital’s MSP transition. Or read our analysis on when it is time to switch for better IT.

All engineers, analysts and service desk staff are based in our UK headquarters in London. No offshoring of Tier 1, Tier 2 or Tier 3 work. Field engineering covers the UK including London, Manchester, Birmingham, Edinburgh and Cardiff; we have international logistics partners for global rollouts when needed. See more on our UK service desk page.