Managed Service Desk

Boost your productivity

Our 24x7x365 remote managed service desk enables you to outsource all your IT issues. Our dedicated team will manage any incidents, service requests and all communication with your users. Our operatives pride themselves on speedy response times and their specialised incident solving expertise. Our managed services provider teams are trained to adapt to your working culture and the issues you experience the most as a business.

Watch Video
Whitepaper - Five reasons why you need to consider outsourcing your IT service desk

Put an end to frustrating IT issues

Your challenges

We know that an inconsistent or poor service desk service can have a negative impact your internal and external customers and productivity. That's why it's crucial to get it right.

We also understand it's an expensive task for organisations to manage their own 24x7x365 support operation. Our service desk service addresses the common frustration that users and stakeholders feel when they don’t receive the right technical support.

Download Whitepaper

Customer first support for your employees

Features and benefits

We offer our customers an efficient, fully managed help desk service with a dedicated service manager and monthly service reports. Our services are award winning and that’s due to our commitment to high standards and thorough processes. We're proud of our teams who all work by the Transputec customer first values; a can-do attitude, to exceed customer expectations and deliver on speed of response.

Managed Services diagram for features and benefits

Our 24x7 Managed Service Desk provides:

  • Consistent 24/7 service desk support that either replaces your service entirely or fills in the gaps that you cannot cover yourself.
  • A fully outsourced, or hybrid model that either supplements your own in-house team or replaces it.
  • A consistent level of support that maximises employee productivity and customer satisfaction.
  • Pay for service desk support only when you need it and not when you don’t, maximising the utility of your budget.
  • High response rates that meet your KPIs and outstanding incident solving expertise.
  • Remote operatives that will are trained to adapt to your working style and the nature of the problems you experience the most.
  • Expert teams capable of remotely connecting to users' devices to resolve their issues there and then.
  • Creation of network accounts, granting access to shared directories, creating email accounts, shared mailboxes and distribution lists; supporting printers, monitors and all the other peripherals that users need.
  • Additional support if your user issues are hardware related and require an onsite visit.
Get in touch to discuss your Managed Services requirements  Watch Video
They are constantly striving to improve and innovate our services. And they are 100% reliable. We trust them to do what they say they will do, and they leave no stone unturned in solving a problem. They are great communicators and are always on, 24/7.
Juhel AhmedIQPC Systems Support Manager, London