The Managed Service Provider model of delivering information technology services is becoming increasingly popular among enterprises as the cost and complexity of running your own network increases. This has brought growth and competitiveness in the MSP sector, which is undoubtedly to the benefit of clients.
Consider this scenario for a moment. An employee in your company has just downloaded a spreadsheet with all of your CRM data on it. It contains not only names, job titles, contact numbers and e-mails for all of your customers, but also notes on the size of their procurement budget, their purchasing pressure points and the expiry dates of your contracts with them.
I am delighted to announce that leading business disruption incident management tool, Crises Control, and cutting edge behavioural monitoring tool, ThreatSpike, have been jointly shortlisted for the prestigious CIR Risk Management Awards 2017, in the Cyber Security Product/Partnership of the Year.
The overall spend on IT outsourcing has risen strongly this year, already up 12% in 2017 compared to 11% in 2016, according to the latest IT Spending and Staffing Benchmarks study by Computer Economics. The largest percentage of this outsourcing budget spend is being pumped into two key areas - service desk and web operations, due to a growing awareness of the economies of scale that service providers can make in these areas.
As if the requirements and enforcement of the GDPR were not enough, the EU has also come up with another information security regulation, the Network and Information Systems (NIS) directive which becomes law across the EU next May, at the same time as the GDPR.
An agile and nimble IT department is crucial in today’s business environment. Whether you’re an SME or large enterprise, it’s fair to say that the IT department is no longer viewed as a cost to your business but as a key strategic enabler. IT professionals have rightly been thrust into the centre of business strategy – so having the right mix of staff is vital. The success or failure of new business innovations or dealing with sudden increases in demand or dips in capacity is now largely dependent on successful IT delivery.