Gone are the days when an HD TV and a whirlpool bath were enough for the discerning business traveller. Like every other sector, the hospitality industry is being propelled by Artificial Intelligence and the power of the Internet of Things. This means that interacting with a team of hotel staff that are all robots or booking into a ‘Space Suite’ may well become the new normal for hotel guests. So, hold off planning your travel schedule for 2018 before checking out some of the most tech-savvy business hospitality around the world…
Every year I say that making predictions is a hazardous business, and I then proceed to put my neck on the line again with a couple more. So, buoyed by a couple of successes this year, here I go again!
Disruption of banking industry and blockchain – Definitely came to pass
Widespread adoption of voice control technology – Mostly came to pass
Explosion of AI applications – Mostly came to pass
Another day, another futuristic brainwave from Elon Musk. It’s not easy keeping up with the whirlwind industrialist’s ventures, but if you’re a Tesla enthusiast, like me, you are probably following the projects of the iconic electric car maker’s CEO closely.
A recent court decision, involving the UK’s first ever data breach class action, has significant data protection implications for every business in the country that holds personal data on employees, customers or suppliers. The decision opens the way for victims of data breaches to sue those who hold the data, even if it has been leaked criminally by an employee.
The IT Service Desk is under more pressure than ever. Staff expect immaculate performance as they work, transact business, purchase online and explore new services via their smart phones and other BYOD. When technical issues arise, minutes matter and solutions are needed on the spot. In this complex environment, good vendors have evolved into full strategic partners.
News has just broken about another high-profile data breach and another Chief Security Officer losing his job as a result. Following on from the firing of the CIO and CSO of Equifax in September, the CSO of Uber, Joe Sullivan, has now been let go after the company was forced to admit to a significant data breach in October 2016.