What to look for in a new IT services provider

What to look for in an IT services provider

Are you considering outsourced IT support or co-sourcing your internally provided IT services? Or, are you approaching end of your contract with your current IT services provider and reviewing how much value they deliver back to your business? If you feel you have outgrown your Managed Services Provider or your internal team can no longer meet your business challenges and you are still not certain whether you need to switch to a new one, here are some key points to consider:

Why did you outsource to an IT services provider in the first place or why are you considering outsourcing?

If you haven’t outsourced your IT already, you will be looking at flexibility, delivery models, efficiency savings and business outcomes. If you have already done so, you probably signed a fairly simple and straightforward service level agreement several years ago to free up staff time and reduce costs. Since then, your business has grown and your current IT services provider has not scaled in line with your business.

You may have now realised your requirements for your IT outsourcing partner are different to what you originally intended and modelled. IT challenges have changed in recent years with increased remote and hybrid working models. Your business now needs more than daily maintenance and technical support to thrive in the digital economy and keep up with the new products, platforms, and services that are being introduced at a rapid pace.

Additionally, the ever present threat of cybercrime means that robust protection against hackers is vital. You need a trusted partner that offers a more long-term strategic partnership with a suite of cutting edge cybersecurity solutions at your disposal.

Are you concerned about the costs and complications of switching IT services provider?

The perceived cost and hassle of switching IT services provider often means that a lot of businesses stick to their current provider. You may also may be tied into annual or multi-year agreements which further restrict opportunities for change. However, moving from one IT services provider to another is not as difficult as you think, and your new IT services provider should be able to help you with the move.

What are the risks involved in switching to a new IT services provider?

Selecting a new IT services provider and going through a traditional tender process can seem time consuming. However, due to the availability of information online, you can carry out your own research before approaching a new provider. With the increased adoption of Cloud services, contracts are also changing and there is more flexibility in contract durations. By drawing up a shortlist of potentially compatible Managed Service Providers, you can easily bypass the cumbersome request for information process.

What are the benefits of partnering with Transputec?

At Transputec we provide complete IT outsourcing and managed services for our customers. We will work with you to establish your organisation’s needs, and provide you with the tools and services to support your business to succeed. As an end-to-end managed services provider, we are able to expand our services to you as your needs change and grow.

By partnering with Transputec, you can focus more on strategy, while knowing that you have a flexible, cost-effective team of experts to support you, delivering stable and consistent services aligned to innovative solutions and strategic thought leadership. Just some of the services we provide are:

Service Desk: Our Managed Service Desk is available 24 hours a day, 7 days a week, 365 days a year to support our customers’ users. The service desk is staffed with engineers who have the capability to proactively monitor and fix problems with servers, networks, and applications as and when they arise, providing quick and effective support to users.

Cloud Services: As more and more of your business is carried out on the cloud, Transputec’s cloud services teams will be with you every step of the way from cloud adoption to ongoing cloud management. We are a Microsoft Gold Partner, able to support you with Microsoft Azure, and an AWS Select Consultancy Partner, enabling us to provide all the cloud expertise you need.

Cybersecurity: Our cybersecurity as a service offering combines round the clock monitoring in our dedicated Security Operations Centre with award winning endpoint protection software to protect your network around the clock from hacker attacks. Our additional services including backup as a service, DevOps as a service, and network and infrastructure support ensure that all your cybersecurity needs are met.

Hybrid Working: As companies turn to a new hybrid model of working, we offer experience and flexible support in enabling organisations to continue to grow whether they are working at home or in the office, or both.

Contact us for a confidential and informal discussion to discover how we can help you achieve your IT outsourcing needs.

Stuart Salt, Services Director

Stuart Salt is the Director of Service for Transputec, an IT Company based in London. Stuart is responsible for all professional services and managed services delivered to Transputec’s clients and above all is passionate about the customer experience and digital transformation.  

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