I joined Transputec in September 2016 as a 1st line Servicedesk analyst. I handled administrative tasks for the team (schedule and reporting) and was eventually promoted to Service Desk Team Lead in 2018. I have managed our Shared Desk ever since. While managing the team, I have always shared the motto: “if you do something, do it right the first time; else, you will just do it all over again”. Being in the technical support field for 16 years in different roles from VoIP administrator to onsite IT lead has allowed me to gather extensive knowledge (and accumulated a lot of gray hairs in the process).
Transputec has been a family where I was able to learn and impart knowledge based on my experience in the field. I work on sound systems for home and car setup in my leisure time – Bass is life.