I’m pleased to announce that Transputec continues to ramp up its commitment to outstanding customer delivery by overhauling its ticketing workflow and resource management with ConnectWise, a company that transforms how technology providers successfully build, manage and grow their businesses.
Our Service Desk has just gone live with the new tools, ConnectWise Manage and ConnectWise Automate while decommissioning multiple legacy systems. While these systems provided a good level of service, our technicians and resource management teams can now effortlessly manage both our clients’ ticketing and support needs, remotely monitor and manage their endpoints and provide full visibility into all aspects of their business using a single pane of glass.
By integrating ConnectWise Manage and ConnectWise Automate, we have rationalised ticketing and resource management. In addition to improving time efficiency, we’re now able to push more regular information on interactions to the customer who will have full visibility, access to the portal and receive automated emails.
The ConnectWise tools also allow us to implement better compliance with ITIL and eliminate time-intensive, repetitive maintenance tasks. We’re now assigning our technical resources to higher priority jobs and investing even more time in nurturing our clients.
We’ve been working closely with ConnectWise over the last few months to implement these changes and already our teams and customers are feeling the benefits. As ConnectWise VP International Sales & Strategy, Gregg Lalle, said: “We are delighted that Transputec looked to ConnectWise to help transform their workflow processes. By leveraging the power of both ConnectWise Manage and ConnectWise Automate, it has enabled them to dispense with separate time management and resource management tools and continue to provide outstanding levels of customer satisfaction which is at the core of their ethos.”
If you’re seeking a Service Desk provider that will offer you a high performance delivery experience using the latest in ticketing and resource management technology, contact us today.
Director of Services