Written by KRITIKA SINHA | MARKETING
What Is Agentic AI and Why Does It Matter?
Agentic AI refers to artificial intelligence that goes beyond responding to commands—it actively pursues goals, manages tasks, and adapts to changing conditions. Unlike traditional automation, it can handle multi-step processes without constant human supervision.
For example, McKinsey’s 2023 report on generative AI found that employees spend about 60–70% of their time on repetitive or coordination-heavy work, leaving only a fraction for strategic problem-solving. It directly addresses this inefficiency by automating not just isolated tasks but entire workflows.
For businesses, the value lies in reclaiming employee focus, reducing errors, and creating scalable processes that adapt in real time.
How Customers Are Creating Value With Agentic AI?
1. Improving Customer Service Responsiveness
Contact centres and customer support teams often struggle with long queues and fragmented information. Agentic AI can automatically route queries, generate responses, and even take proactive actions like scheduling follow-ups.
- A retail company reported a 35% reduction in response times after implementing Agentic AI for customer queries.
- Support staff could handle more complex issues while routine questions were resolved by AI agents.
This shows how it does not replace employees but frees them to focus on higher-value work.
2. Reducing Operational Costs
Manual reporting, compliance checks, and procurement approvals consume significant time. With Agentic AI, these processes can be handled automatically, cutting administrative costs.
PwC’s 2022 AI study revealed that automation driven by autonomous AI could generate $15.7 trillion in global economic value by 2030. Businesses that adopt Agentic AI early are positioned to capture their share of this growth.
3. Driving Smarter Decision-Making
Unlike basic rule-based systems, Agentic AI learns from data, applies reasoning, and acts on that reasoning. For industries like logistics and finance, this means optimising routing decisions or risk assessments with minimal delays.
Transputec clients in the logistics sector, for example, benefit from Agentic AI that adjusts delivery routes in real time, cutting fuel costs while meeting delivery deadlines.
4. Elevating Employee Productivity
Research by MIT Sloan (2023) found that employees using AI assistants were 40% more productive on average than those without. When extended to Agentic AI, productivity gains increase further because the AI agent takes over process management, not just task assistance.
By applying Agentic AI, Transputec customers have seen:
- Faster onboarding processes
- Reduced manual data entry errors
- Employees able to dedicate more time to innovation and problem-solving
Ready to Explore AI for Your Business?
Connect with our new AI division, Kuhnic, today for the free consultation!
How Transputec’s AI Division Provides Value With Agentic AI?
Transputec brings decades of IT service experience combined with a specialist AI Division Kuhnic, focused on Agentic AI adoption. Here’s how they add measurable value:
Assessment and Strategy: Evaluating where Agentic AI fits within an organisation’s operations, avoiding wasted investment.
Deployment: Building AI agents customised for specific workflows, whether in IT, finance, or logistics.
Monitoring and Governance: Ensuring AI agents act responsibly within set boundaries, maintaining compliance and security.
Training and Support: Helping employees understand and collaborate with AI systems effectively.
This end-to-end approach ensures that Agentic AI is not just implemented but actively creates value for customers.
Real-World Applications
Healthcare: Scheduling, patient triage, and medical coding managed by AI agents.
Finance: Automated auditing and fraud detection with self-correcting algorithms.
IT Services: Self-healing systems where AI agents detect and fix network issues before they escalate.
Retail: Personalised recommendations updated in real time based on customer behaviour.
Each of these cases demonstrates howAI directly reduces inefficiencies while supporting human workers.
Agentic AI for Cybersecurity and IT Management
Cyber threats evolve daily. AI deployed by Kuhnic can:
Monitor network traffic patterns, spot anomalies, and respond before attacks escalate.
Automatically patch vulnerabilities and adjust security postures in real time.
Proactively train staff by simulating threats, boosting resilience.
This approach led an insurance provider served by Transputec to cut incident response times by 54%, resulting in measurable customer trust improvements .
Business Process Automation and Agentic AI
It offers major gains across business processes:
Automates invoice approvals and expense audits, handling ambiguous cases without manual checks.
Orchestrates multi-step tasks (e.g., onboarding, compliance reporting) and resolves exceptions instantly.
Delivers consistent, auditable outcomes, with transparent performance metrics for business owners.
A real estate customer using Transputec’s solutions saw agent-managed onboarding slash cycle times from weeks to hours—driving higher client satisfaction and revenue .
Conclusion
Smart business leaders and IT professionals realise that true innovation comes from transformation—not just incremental “improvement.” Agentic AI is delivering this transformation by enabling autonomous, adaptable, and context-aware agents that tackle complex tasks, learn from feedback, and create tangible new sources of value for customers and companies alike. With expertise from Transputec’s AI Division, organisations can smoothly adopt Agentic AI and realise benefits ranging from better security to smarter business processes, improved employee experience, and measurable competitive advantage .
If your organisation is ready to capture the benefits of AI, contact us to connect with an expert and get started with Transputec.
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FAQs
1. What makes Agentic AI different from standard AI tools?
It can plan and act independently within defined boundaries, unlike traditional AI, which only responds to direct prompts.
2. How does Transputec help companies implement Agentic AI?
Transputec provides assessment, deployment, monitoring, and training services to ensure Agentic AI integrates smoothly and delivers measurable value.
3. Is Agentic AI safe for industries with strict compliance needs?
Yes. Transputec’s AI Division sets up governance frameworks to ensure it complies with industry standards and regulations.
4. What measurable benefits have Transputec customers seen with Agentic AI?
Clients report reduced response times, lower operational costs, improved decision-making, and increased employee productivity.
5. Can small and medium businesses use Agentic AI through Transputec?
Absolutely. Transputec adapts solutions for companies of all sizes, ensuring even smaller businesses can gain value from its adoption.
