Managed IT Services · London and UK
Managed IT services that run quietly, so your business can run louder.
24/7 Service desk, infrastructure, network and endpoint operations, delivered to an XLA your board can read. One supplier for managed IT, cyber security, cloud, software development and AI. ISO 27001 certified. London HQ, Global service desk. Trusted by 100+ UK organisations.
- Rapid phone answer · high first-call resolution
- ITIL-aligned, ISO 27001 & Cyber Essentials Plus certified
- Fixed per-seat fee · 12-month rolling · zero surprise bills
- Service commitments written into every contract
ISO 27001 · ISO 14001 · Cyber Essentials Plus · NPS 70+ · 40+ years
Certified information security
Total projects delivered
UK & international clients
Customer happiness rating
The shift
If any of this sounds familiar, you’re in the right place.
We’ve heard it from every IT Director who ends up partnering with us. These are the four problems that lead a mid-market organisation to outsource, and how we solve them.
In-house IT runs at capacity
✕
Small in-house teams cover service desk plus projects plus cyber plus 24/7 alerts on the same three people. Strategic work slides right, every quarter.
✓
P1s resolved rapidly by a 24/7 UK desk, freeing your engineers to ship product, not firefight.
Out-of-hours rota wears thin
✕
Weekends, public holidays and 3 am alerts hit the same on-call rota. Burnout is one resignation away from a service gap, and replacing UK MSP engineers takes months.
✓
24/7/365 global service desk cover under one fixed monthly fee. No new hires.
Break-fix bills break budgets
✕
Per-incident pricing means the bill spikes the month you need help most. Finance teams cannot plan an IT line that moves with every emergency.
✓
Fixed fee per seat, fixed monthly invoice. Budget the year on a single line, no surprise variations.
What’s included
Our Managed IT Services run every layer of your stack under one accountable team.
Most providers stop at the service desk. We run the network, the cloud and the endpoint estate as one, under a single SoW, monitored to a single XLA. One bill. One neck to grab.
RAPID ANSWER
Managed IT Service Desk
We provide a 24/7/365 global service desk, run from our London headquarters, on phone, portal, Teams and email. AI-assisted triage routes routine tickets in seconds while human analysts handle the rest, with rapid answer time and high first-call resolution under contracted XLA.
CIS HARDENED
Infrastructure as a Service
Fully managed compute, storage and networking under one SoW. We design, monitor and operate your on-prem, hybrid or cloud estate with CIS-hardened baselines and 24/7 monitoring. One bill, one accountable team, and predictable pricing.
24/7 DBA COVER
DBA as a Service
Expert database administration for SQL Server, Oracle, MySQL and PostgreSQL. Performance tuning, patch waves, backup verification and 24/7 monitoring, the senior-DBA workload without the senior-DBA headcount. SLA-backed and audit-ready.
CISCO PARTNER
Managed Network Services
End-to-end management of your LAN, WAN and SD-WAN by a Cisco Partner. We offer proactive monitoring, change-controlled configuration management and incident response, with a full audit trail for every change deployed against your stack.
CI/CD AT SPEED
DevOps Services
Pipeline design, automation and day-2 operations for CI/CD, infrastructure-as-code and container platforms. We accelerate release velocity while keeping change risk under control, Microsoft Solutions Partner and AWS Advanced Tier, with hands-on engineers.
London headquarters
Managed IT services in London, run from London
Transputec is headquartered in London and has worked from the city for four decades. That changes how the service runs, not just where the invoice comes from.
Our 24/7 service desk and Security Operations Centre run from our London headquarters and serve clients in the UK and worldwide. When something breaks at 3am it reaches the same team, under the same service commitments, as it would at 3pm. There is no business-hours window, no out-of-hours handover and no offshore first line.
Every account is given named engineers rather than whoever is next in the queue. They learn your estate, your applications and the people who use them. That is the difference between a ticket being closed and a problem being solved.
UK organisations across financial services, healthcare, legal, property and the public sector run their IT with us. Where a client operates outside the UK, we support those sites under the same contract.
If you are comparing London providers, three questions are worth asking all of them. Where does the first line actually sit? Do you get named engineers or a rota? And what does the contract commit to in writing? We are happy to answer all three.
What that means in practice
- A 24/7 service desk with rapid phone answer and a high first-call fix rate
- Named engineers who already know your environment
- Rapid P1 containment under a contracted SLA
- A fixed per-seat fee on a 12-month rolling term, with no surprise bills
- ITIL-aligned delivery, ISO 27001 and Cyber Essentials Plus certified
- Service commitments written into every contract, measured on experience as well as uptime
Managed IT support in London
What managed IT support looks like day to day
Most of managed IT is invisible when it is working. This is what is actually happening.
The service desk
Your people reach the desk by phone, portal, Teams or email, and it is staffed around the clock, every day of the year. Most issues are resolved on first contact. The ones that are not go to a named engineer who already knows your environment, rather than being passed between strangers.
Monitoring and patching
Infrastructure, network and endpoints are monitored continuously, and patching runs to a schedule agreed with you. The whole point of the model is that most incidents never reach your staff at all, because the condition that would have caused them was dealt with first.
Security, in the same team
Security is part of the managed service rather than a product bolted on afterwards. The Security Operations Centre sits alongside the service desk, which means a suspicious login and a slow laptop are handled by people who talk to each other.
Reporting and review
You get service reviews rather than a monthly ticket count. We measure the service on experience as well as uptime, and we score your environment against UK MSP benchmarks so you can see where it is improving and where it is not.
What it costs
A fixed fee per seat per month on a 12-month rolling term, with the scope written down. Most clients retire seven supplier contracts when they sign with us.
Why Transputec
Why London and UK IT leaders pick us. And stay.
We’re an independent, London-based MSP. Privately held for decades, no debt, no PE owner, no rollup risk. Clients stay for the long term. Here’s why.
01
Outcomes on the contract
We measure ourselves on XLAs, not just SLAs.
Most providers report whether they picked up the phone. We report whether the business moved. Every QBR is tied to your KPIs, not our ticket queue.
- Rapid phone answer · high first-call fix rate
- Rapid P1 containment under contracted SLA
- Service commitments written into every contract
02
One team, every layer
Desk, network, cloud, cyber and AI, under one SoW.
Most clients retire seven supplier contracts when they sign with us. One bill, one accountable team, no finger-pointing between vendors when things go wrong.
- Avg 7 vendors retired per engagement
- Microsoft Solutions Partner + AWS Advanced Tier
- 80+ vendor accreditations on the wall
03
Independent & people-led
Run by engineers who’ve been here longer than most CIOs.
120 specialists, average tenure 9 years. No script-readers. No L1 outsourcing. The person who answers your call has seen your stack before, or knows the colleague who has.
- Privately held for decades
- Long-term client relationships
- NPS 70+ · industry average 31
Switching providers
Moving from your current provider
Most organisations that come to us already have an IT provider. The question is rarely whether a better service exists. It is whether changing is worth the disruption. This is how we run it.
01
Discovery and scorecard
The first weeks go on understanding what you actually have, rather than what the documentation says you have. That produces a maturity scorecard against UK MSP benchmarks, which then doubles as the baseline you hold us to later.
02
Parallel running, not a leap
We do not switch a service desk over on a Friday night and hope. Cutover follows a playbook with parallel-run windows, so the old and the new arrangements are both live while the handover completes.
03
How long it takes
A typical mid-market onboarding runs four to six weeks from signature to full service, with discovery and the scorecard in the early weeks.
04
If your current provider is unhelpful
Not every incumbent hands over access, documentation and licences cleanly. Our guide to switching MSP providers sets out what to ask for and when to ask for it.
Trusted by
The IT teams who got their weekends back.
Mid-market organisations across financial services, healthcare, manufacturing and the public sector. Clients stay for the long term.
"Transputec has a great team of friendly and professional experts who fit in with our culture and desire for continuous improvement… We are confident in our choice of partner and feel that the future will be one where we can focus on our business with a good, strong IT backbone and service."
Fraser Macleod
Head of IT · Amber Infrastructure Group · client since 2022
UK clients supported across our history
Service desk & SOC, run from our London HQ
CSAT, rolling 12-month average
Case study · managed IT services
World Rugby: a global managed IT transition with zero service disruption.
A seamless transition supporting 132 federations across six regional associations.
World Rugby is the international governing body for rugby, representing 500 million fans and 8 million players across 132 national federations. They needed a managed IT services partner to deliver global 24/7 support, rapid issue resolution under SLA, and strategic IT alignment to their growing event and broadcast estate. Transputec ran the transition with zero service disruption and now provides the SLA-driven performance their group technology leadership reports against.
"Transputec has an exceptional team of courteous and professional experts who meticulously guided us through the transition. Their collaborative approach and strong alignment with our values made this partnership a success."
Gearoid Slowey · Head of Group Technology Operations, World Rugby
Service disruption during transition
Global UK + international support cover
National federations supported worldwide
Driven performance across every shift
Insights & Resources
Insights & Market Intelligence
Frequently asked
Answers to what UK IT leaders ask us most
What are managed IT services?
Managed IT services means outsourcing some or all of your IT operations, service desk, infrastructure, network, endpoints, cyber security and cloud, to a specialist provider under a fixed-fee contract with defined service levels. A good managed service provider operates your stack to outcomes, not just response times, and reports against your business KPIs. For wider context on UK IT operating standards, see the UK Government Technology Code of Practice.
How much do managed IT services cost in the UK?
UK managed IT services are normally priced per seat, per month. The fee depends on your seat count and on which services are in scope, such as cyber security, cloud and AI workstreams. We publish indicative pricing in the SoW before contract signature, so there are no surprise invoices. For the wider cost framing, read our blog on how managed IT services reduce operational overhead for UK SMEs.
Is Transputec ISO 27001 certified?
Yes. Transputec is ISO 27001 (information security), ISO 14001 (environmental management), ISO 9001 (quality management) and Cyber Essentials Plus certified. For the full list of certifications and accreditation evidence, see our certifications page. Audits are conducted annually by independent UK assessors and the full accreditation pack is shared at first meeting.
Where is your IT support team based?
Our 24/7 service desk and Security Operations Centre are headquartered in London, with named engineers on every account. The desk is staffed around the clock, every day of the year, so there is no business-hours window and no out-of-hours handover: the same team and the same SLAs apply at 3am as at 3pm, under our SoW. No outsourcing of L1 to offshore queues.
How long does onboarding take?
A typical mid-market onboarding runs four to six weeks: discovery and scorecard in the early weeks, transition and tooling deployment in the following weeks, then cutover to live XLA operations within the agreed onboarding window. We publish a named-owner plan before contract signature so procurement and your in-house team know exactly what happens, when, and who’s accountable. See how this worked in our World Rugby managed IT services case study.
Can you replace our existing MSP without downtime?
Yes. We run zero-disruption cutover playbooks with parallel-run windows for the service desk and monitoring. Most clients see no end-user impact during transition. Exit assistance from your current provider is something we negotiate alongside you, we’ve done it more than 50 times.
Which frameworks can we buy through?
We are a listed supplier on the Government Commercial Agency G-Cloud 15 framework, meaning UK public-sector buyers can direct-award without a separate tender process. We can also operate under your own master services agreement.
Do you serve regulated industries?
Yes. A significant share of our book is in financial services, healthcare and public sector. We deliver FCA, ICO and GDPR evidence packs as part of standard reporting, and have walked customers through dozens of audits with zero non-conformances raised against our controls.
What is the difference between managed IT services and outsourced IT support?
"Managed IT services" and "outsourced IT support" overlap but are not identical. Outsourced IT support typically means a reactive service desk that answers tickets when something breaks. Managed IT services is broader, covering proactive monitoring, patching, security, cloud and strategy under defined SLAs and a fixed monthly fee. For UK mid-market organisations the managed model usually returns more value because it prevents incidents rather than just resolving them. See our outsourced IT support services page for the reactive option, or stay here for the full managed model.
What does MSP stand for in IT?
MSP stands for Managed Service Provider, a specialist IT firm that operates some or all of a customer’s technology stack under a fixed-fee, SLA-backed contract. A UK MSP normally covers service desk, infrastructure, network, endpoints, cyber security and cloud, and reports against business outcomes rather than just ticket counts. Transputec has operated as a London-based MSP for four decades, with a 24/7/365 service desk run from its London headquarters, and ISO 27001 / Cyber Essentials Plus controls. For supplier-assurance baseline expectations, see the UK NCSC supply chain security principles.
Do you provide managed IT services in London?
Yes. Transputec is headquartered in London and has operated from the city for four decades. Managed IT services are delivered from here: our 24/7 service desk and Security Operations Centre run from our London headquarters, so a London organisation gets the same named engineers, the same SLAs and the same round-the-clock cover as every other account, with no offshore first-line queue. More than 100 UK organisations run their IT with us, and where a client operates beyond the UK we support those sites too.
Initial IT assessment
Get an initial IT assessment
A consultation with a Transputec architect. We listen, look at your stack, and send you a one-page maturity scorecard with an outline XLA. No slide deck unless you ask, and no commitment to take it further.
- Maturity scorecard against UK MSP benchmarks
- Outline XLA with measurable outcomes
- Indicative monthly fixed fee for your seat count
- Prompt reply. ISO 27001 secure handling.