On Site/Desktop Support Engineer

Role DescriptionThe role is to provide 1st/2nd line support in end-user computing operations, including client hardware, client operating systems (Windows/Mac), client applications, printing and network connectivity following agreed procedures for Incident, Problem, Change, Release and Configuration Management to defined service levels.
LocationWembley, London
RequiredUnrestricted right to work in UK
StatusPermanent / Full Time


  • To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside.
  • To assist in the delivery of IT projects.
  • To deliver desktop /onsite support services at various client locations.

Technical responsibilities

  • Deliver 1st/2nd line support activities and duties
  • Desktop/laptop imaging, builds and repairs
  • Server build, configuration and installation
  • Attend meetings as required based on work being undertaken
  • Escalate quality matters to team leader
  • Assist fellow team members in identifying solutions to problems
  • Be flexible and be able to work out of hours on occasion when necessary
  • Is able to analyse, diagnose, troubleshoot problems within set SLA’s
  • Able to work methodically and logically
  • Is able to communicate effectively, both orally and in writing
  • Server hardware/software builds
  • Exposure to Active Directory on Windows Server 2012 and upwards
  • Some exposure to MS Exchange & VirusScan
  • Networking protocols including TCP/IP
  • Microsoft Exchange 2010 and upwards
  • Microsoft Office 365
  • Remote Desktop Servers
  • Windows 7/8/10 Desktop OS Support
  • Ability to learn quickly and to follow processes
  • Windows 10 migration rollouts
  • Identifying and responding to calls in a professional manner

Required Skills

  • 2-3 years in a similar position
  • Good hardware knowledge (server, laptop, desktop and printers)
  • A+ certification
  • Cabling knowledge
  • Microsoft MCP would be an advantage