Service Delivery Coordinator

Role Description
Transputec is recruiting for a Service Delivery Coordinator to fulfill a full-time, permanent position to support the Service Delivery Team in a variety of tasks including co-ordination and resourcing of field engineers, billing, general administration, and managing suppliers. As a member of the team, you will contribute towards ensuring good customer experience for clients.
Location
Remote
Required
N/A
Status
Permanent, Full Time

Main duties for this role will include:

  • Be a point of reference and contact for the Service Delivery regarding tasks and works in progress.
  • Produce reports from Excel and other sources of data.
  • Respond to communications and store/search for data/information to maintain the efficient operation of the team.
  • Update, support and maintain administration processes and records as directed, accurately and timely.
  • Maintain designated records and actively contributing to any compliance requirements.
  • Actively support service provision for the team including liaising with the wider Service Delivery Team.
  • Maintaining and update spreadsheets for administration and billing purposes.

The successful Service Delivery Coordinator will have the following skills and qualifications:

  • Min 1 year experience in an admin/coordinator role
  • Ability to demonstrate exceptional attention to detail
  • Effective co-ordination skills – able to prioritise and execute competing activities
  • Good communication skills – ability to clearly communicate confidently both verbally and in writing with clients.
  • Good interpersonal skills – ability to liaise with personnel and clients at all levels and adapt style accordingly. Ability to work within a team environment
  • Planning and Organisation: Applies a resourceful, structured, and methodical approach to work, using time management skills and prioritising
  • Good knowledge of information technology
  • Ability to quickly learn and implement new concepts, technologies, and processes
  • Need to be adaptable, dependable, and flexible, understanding the need for the team to be customer focussed on its operation, communication, and delivery of service.
  • You need to be able to operate independently
  • You should have previous experience working in a fast-paced environment, ideally within a similar operational setting.
  • You will have excellent customer service and good skills using Microsoft Excel.
  • Ability to work under pressure especially during peak period with strict deadlines
  • Effectively managing all stakeholders including suppliers