Infrastructure Engineer - Manchester

Role Description: Opportunity for a Manchester based Infrastructure Engineer to join our managed services team.
Location: Manchester
Required: Unrestricted right to work in UK
Status: Permanent
Salary On Enquiry

We are recruiting for a Infrastructure Engineer to provide 3rd line support for our customer in Manchester. The role will entail onsite support operations including server hardware, server operating systems, application design, installation and troubleshooting in accordance with agreed procedures for Incident, Problem, Change, Release and Configuration Management to defined customer service levels. The Infrastructure Engineer will have a minimum of 3 years previous experience in a similar or equivalent role.

1. Key Accountabilities

  • To provide onsite support services
  • To provide delivery on IT projects and upgrades
  • To liaise with HQ in Wembley for the delivery of services

 

2. Responsibilities

  • Undertake full responsibility for IT services at the office in Manchester
  • Support the infrastructure services within the office - liaising with colleagues in London office to ensure services are deliererd smoothly as well as liaising with Transputec to deliver those services
  • Undertake a program of works to upgrade systems and services within the business
  • Respond to monitoring alerts in a pro-active manner to ensure continuity of services
  • Apply standard patching and best practice services to ensure the environment is managed correctly
  • Notify Manager of any issues arising from delivery of responsibilities
  • Inform Service Management of any issues including complaints, accolades and SLA exceptions (with mitigation or explanations) as they occur
  • Follow Server Support procedures that comply with Quality Management Processes in conjunction with operating staff
  • Follow controls and documentation procedures
  • Be aware of and comply with all client processes when working on client site i.e. Change Control Process, Health & Safety Policy
  • Complete all documentation required and follow all processes for the area
  • Adhere to all documentation standards and processes
  • Support Manager in planning and reviewing activities ensuring that a quality service is provided
  • Assist in managing client expectations in relation to delivery and project requirements
  • Attend meetings as required based on work being undertaken
  • Be flexible and be able to work out of hours when necessary
  • Be able to analyse, diagnose, troubleshoot problems, within set SLAs

 

3. Personal Specification

  • The Infrastructure Engineer will have 3 years previous experience in a similar or equivalent role
  • Good knowledge of server architecture
  • Good working server application knowledge
  • Good Windows Server, Server design, installation and troubleshooting knowledge and best practices
  • Good knowledge of existing and future hardware and its limitations
  • Full understanding of RAID and its best practices
  • Minimum of 3 years’ experience with Microsoft Exchange
  • Good understanding of MS ISA, IIS, SQL, VOIP, Citrix, VMware, Virus Scan & Backup Exec
  • Good understanding of Cisco PIX, Cisco Routers, firewall concepts
  • Minimum of 1 years working experience with IIS and SQL
  • Ability to specify suitable hardware requirements based on solutions
  • Good networking experience
  • Strong documentation and proposal skills with attention to detail
  • Strong customer-facing and presentation skills
  • Comprehensive understanding of Active Directory
  • A minimum MCSE in Server 2012
  • CCA, CCNA, CCNP VCP CCENT would be advantageous
  • ITIL Foundation

All our vacancies require the applicant to have the unrestricted right to work in the UK.