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Provide My Users with Telephone Support
In today’s ever-changing tech industry, having the right advice is crucial to my project’s success. Who can my staff turn to when we need reliable, friendly advice to solve IT issues within the workplace? I want to provide my users with reliable telephone support they can trust.
“We are running a highly complex booking reservation system at Gilgamesh and we require instant access to technicians at all times, I am glad I have the ability to talk to people who understand our demands and can react quickly and promptly to our issues what ever time we need.”
Diana Vitalinaite
Operations Manager
How Can We Help
Our technical team is on standby to receive your support calls and queries. They’re all highly-trained professionals who give expert, unbiased advice and friendly support to help solve even the most complex problems.
Transputec invest heavily in the continued training and development of our technical teams so that you don’t need to.
Talk to our highly-trained professionals to get the very best service and sound advice with the following specialities:
- Microsoft related queries
- VMWARE Virtualisation technologies
- Citrix
- Virtual Desktop Infrastructure
- Networking
Our support packages are tailor-made to fit your requirements so that you get exactly what you need. To find out how Transputec can help your business, give us a call on 0208 584 1400 or fill out the interest form on the right.
Our Desktop Services include:
| Remote Desktop Management |
Fault identification and resolution performed using “Remote Control” technologies; fixing Operating System, Local Application and Hardware issues where it is possible to do so without a physical visit to the machine. This means your users can receive support wherever they may be. |
|---|---|
| Return to Base Support | Providing onsite spares and a service to pick up faulty equipment to return it to Transputec for fault resolution. |
| On-Site Support | Providing desk-side support for those issues which cannot be resolved remotely, using either field engineers or teams embedded into your business. |
| IMACD’s | Management of installations, moves, adds, changes and disposals for client hardware and software. This can include the procurement of hardware and software and the management of client images to provide a full life-cycle management service. |
The benefits include:
- There is lower downtime as users receive remote support supplemented by on-site where required, meaning faults get fixed quicker.
- Your users benefit from the diverse, deep pool of knowledge we’ve developed from delivering these services to many customers for over 25 years.
- You don’t need to manage sickness/ holidays/ training of your own support team.
