+44 20 8584 1400

icon-twitter

icon-linkdin

Get a Quote

con-banner

Let us monitor and manage your infrastructure to prevent disruptions to your business.

The AlwaysOn IT Helpdesk is one of the key components of the Transputec IT Support Service portfolio. Your users can call the AlwaysOn IT Helpdesk at any time of the day, from any location. They don't even need to be connected to the Internet - we are happy to guide users to resolve problems over the phone across the globe at any time if we can't remotely control their device.


Featured Case Study Get a Quote

What’s included?

For just £25 per user per month, the AlwaysOn IT Helpdesk service includes:

  • 24/7/365 IT Helpdesk for Remote Support
  • ITIL compliant service - service desk, incident management, problem management processes
  • Monthly reports detailing how many calls were logged and trend analysis
  • SLA's for incident response and resolution Other services can be added as required to build the perfect support model for you.

 

Remote Infrastructure Management

 
24/7/365 infrastructure monitoring and fault resolution
 
Routine, preventative maintenance such as clearing our log files, applying patches and security updates
 
Monthly reports detailing activity and trend analysis
 
ITIL compliant service - service desk, incident management, problem management processes
 
SLA's for incident response and resolution
 
Other services can be added as required to build the perfect support model for you.

IT Outsourcing and IT Management Services

Because of our wider capabilities in IT Procurement and App Development we are able to provide the whole IT Outsourcing service throughout the entire lifecycle:

  • Sourcing equipment, asset management and asset disposal
  • 24/7/365 Service Desk with full Service Management & Reporting
  • Desktop, Infrastructure, LAN/ WAN and Application Management
  • Software Development and Systems Integration
  • Onsite Support

iaas

Each service we operate is built specifically to meet the needs of our customers. You don't need to fully outsource IT to us if you want to keep some aspects of the service in-house - we work with many customers where they retain responsibility for the delivery of part of the IT service and we do the rest. We will design the right IT Outsourcing solution for you and work through a very structured transition process to ensure that we maintain the highest standards of service throughout.

best-practicebest-practice

Process and Best Practice

We are firm believers in the ITIL and PRINCE2 best practice frameworks for Service Management and Project Management respectively. We have successfully scaled and implemented both within Transputec so that we, and our customers, receive the benefits of the collective wisdom that goes into producing them. In our experience, the key is how you implement these frameworks within your organisation’s existing governance structure and culture. Project Management and Service Management need to become part of the way in which your company works for them to become truly effective.

We have transformed our experiences in Project Management and Service Management into a suite of consulting packages designed to help you get the best out of your project and service delivery functions.

Project Troubleshooting

Interim IT Management

Supplier Management

ITIL and/or PRINCE2 Implementation

Service Delivery Troubleshooting

Project / Programme Management

Featured Case Study

Informa improves service levels by partnering

Informa found Transputec’s managed service offering appealing and so they decided to try it. Informa’s service level and performance indicators have improved, with support staff available 24/7. This delivers a faster response to end-users.


Read Case Study Get a Quote

Get a Quick Quote

Company Name(*)
Please let us know your company name.

Your Full Name(*)
Please let us know your name.

Contact Phone(*)
Invalid input.

Your Email(*)
Please let us know your valid email address.

Service Interested in(*)
Please select the service you are interested in.

Message(*)
Please let us know your message.

Success Stories

Here is some of the work we have done for our clients.



View Stories

116193160131495710715027154125722141404113116247162171