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Remote Infrastructure Management
If your IT infrastructure stops working, so do you. Most businesses today reply upon applications and data hosted on corporate servers, accessed via corporate networks. If the IT services fail, users cannot access the applications or data and so productivity ceases.
Many businesses operate around the clock, with workers and/or customers spread across the globe. If they can't communicate and collaborate, it is a very expensive problem.
Our IT Management Services are designed to keep the IT infrastructure up and running, 24/7/365.
Fixing a problem when something is broken is important, but by that time it's often too late. If the IT services have stopped, someone somewhere has also stopped working.
Our IT Management Services consist of both proactive and reactive IT support services - our goal is to prevent failures, but if they occur then we aim to fix the problem as quickly as possible and with the least possible impact to your business.
Providing this level of IT support service yourself is difficult and probably not cost effective. Having staff monitor infrastructure 24/7/365 and take action if thresholds are breached so as to avoid an outage is only really an option if you have a massive IT budget, which most companies don't. In most cases, "in-house" IT support is reactive out of hours - if something breaks, the on-call engineer gets out of bed to fix it. It doesn't need to be this way.
We provide 24/7/365 IT and Network support from our remote service desk. All devices are monitored against pre-defined thresholds and, if necessary, we will take preventative measures to remedy problems before any IT services fail.
Our aim is to take your problems away so that you can focus on value-creating activities. There are many businesses all over the world taking advantage of our IT Management services to free themselves to look after their customers - you should join them.
Our prices start at just £26 per device per month for 24/7/365 monitoring and fault resolution. The remote support service can easily be upgraded and tailored to meet your specific needs, so if you need full IT outsourcing, user Helpdesk support or any other managed services it really is no problem.
- 24/7/365 infrastructure monitoring and fault resolution
- Routine, preventative maintenance such as clearing our log files, applying patches and security updates
- ITIL compliant service - service desk, incident management, problem management processes
- Monthly reports detailing activity and trend analysis
- SLA's for incident response and resolution