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AlwaysOn Helpdesk Support
Anytime, Any Place, Anywhere - Call the "AlwaysOn" Transputec IT Helpdesk
The AlwaysOn IT Helpdesk is one of the key components of the Transputec IT Support Service portfolio.
Your users can call the AlwaysOn IT Helpdesk at any time of the day, from any location. They don't even need to be connected to the Internet - we are happy to guide users to resolve problems over the phone if we can't remotely control their device.
We understand the frustration that users feel when they need technical support and they can't get it because either they aren't at work or it's outside business hours.
In today's 24/7/365, always on, world your users want an IT support service that fits in with their schedule. For many people, the concept of "working hours" is now defunct. They work when they need to, wherever they are - work is what you do, not where you go.
Waiting until 8am Monday morning for the IT department to open when you are trying to work at the weekend is not good enough. With our AlwaysOn IT Helpdesk service a user can call us and get remote support no matter what the time, or where they are.
We understand how difficult it is for many companies to provide the level of IT support service their users expect today. Staffing an internal support function to provide 24/7/365 technical support is a hugely expensive undertaking. Why bother?
Let us take the problem away - IT is our job, not yours. We're sure you'd rather focus on value creating, customer facing activities and not trying to figure out how to support your users. We already have businesses all over the world using our IT support services and so can provide this service better, and more cost effectively, that you probably can.
Our prices start at just £25 per user per month for unlimited remote support. The AlwaysOn IT Helpdesk remote support service can easily be upgraded and tailored to meet your specific needs, so if you need onsite support or infrastructure support as well (or any other IT support service) it really is no problem. All services within the Transputec IT Support Service portfolio adhere to ITIL best-practice recommendations. This means that the quality of service your users receive is assured.
For just £25 per user per month, the AlwaysOn IT Helpdesk service includes:
- 24/7/365 IT Helpdesk for Remote Support
- ITIL compliant service - service desk, incident management, problem management processes
- Monthly reports detailing how many calls were logged and trend analysis
- SLA's for incident response and resolution