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Improve My Own Service Desk
My team are great, but they are being wasted (and are getting bored of) answering mundane questions like password resets, MS word issues, and other queries. I want to find a partner that take care of these initial calls and who will be able to push the queries back to my team when they can’t be resolved. I want to improve my own service desk and create a better support network for our staff.
How Can We Help
There’s nothing worse than not getting the help you need when your PC crashes or you have network problems. That’s why Transputec is dedicated to helping you provide exceptional IT support that’s professional, friendly and unbiased from our ITIL-qualified service desk which runs 24/7.
With our First-Line Support Package, our support team becomes your support team as we answer your tech query calls, try to solve the problems, and escalate back to your team if required. It’s like having your very own dedicated team of tech experts on-hand when you need them most.
We’ve worked with many leading companies such as JetSports.com to provide a first-line port of call for all their users. Now, JetSports.com employees and users now have a technology company that handles all of their IT queries with friendly advice, problem-solving and expert assistance.
Give us a call on 0208 584 1400 to speak to a friendly, reliable IT consultant and find out why we’re the preferred IT partner within many industries.