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Business to Business E-Commerce: TOPS Extranet
Transputec provides a business to business e-commerce platform which enables your customers to search for and order your products over an extranet.
The TOPS business to business e-commerce solution is an extranet which is accessible from your website via a secure log-in.
It has customisable customer-specific pages so that you can tailor the experience for multiple customers that may have different buying requirements or processes.
The solution is designed as a business to business e-commerce platform - it has built in, customisable, work-flows for quotation approval. This allows you to open the catalogue up so that anyone from your customer can request a product but only authorised personnel are allowed to actually commit to buying it.
This functionality not only brings you a greater demand for your products, but it streamlines the process for your customers too.
Once the products are ordered, your customers can log-in to the extranet to track delivery too – negating the need for phone calls and emails.
The TOPS business to business e-commerce platform has its own internal CRM system which is updated automatically with information when your customers place orders. This can easily be integrated with your existing CRM system if required.
TOPS can also be configured to integrate with your own line of business applications so that orders are automatically fulfilled, further reducing the manual effort required (therefore reducing the cost of sale) and reducing the time it takes for your customers to receive their products. This enables you to invoice and get paid more promptly.
The improvements in the order-to-cash process have a real bottom line impact - and your customers will be happier too. A true win-win scenario.
With over 25 years of IT software development and IT consulting experience, we can make whatever changes to you want to the "out of the box" extranet solution so that you maximise all of the benefits and achieve the highest levels of customer satisfaction.