Capabilities
Transputec provides a fully ITIL compliant Service Desk from our offices in Wembley, which is
personalised for each customer. We will even operate your existing IT Service Management software
tools if required to integrate with existing IT operations and we're happy to transfer your staff,
under TUPE conditions, to our team to ensure service continuity and knowledge retention.
Our service is agile and flexible to adapt to our clients' needs. We have years of experience
delivering reliable, scalable Service Desk solutions. Our goal is to enable our clients to free
themselves from day to day service operations and to deliver quality and value back both in terms
of cost savings and Continuous Service Improvement.
Our dynamic pool of resources allows clients to leverage our diverse skills which range from simple
desktop incident resolution to complex LAN/ WAN and Infrastructure troubleshooting.
We offer a wide range of service options, from ad-hoc token based service calls through to a
full managed service.
Our service diversity has proven ROI which has benefited our clients in the following ways,
- Reduction in costs - typically we would aim to reduce your current costs by 30% over a 3-5
year period
- Impeccable service level performance ensuring that the client base receive optimal
service
- Provide a flexible and scalable service that Customers can expand should it be required.
- Freedom to focus on your core competencies while giving you employees or customers a
pleasant, satisfying Service Desk experience.
The Transputec Service Desk embodies ITIL Best Practice recommendations and is holds
ISO9001:2000 accreditation.
Our capabilities include, but are not limited to:
- Desktop and Server based Incident Management.
- Network and Security services, managing firewalls/switches and remote configurations.
- Fully managed remote end-user support.
- Full application support (bespoke or off the shelf).
- Service Level Management.
Why choose us?
Transputec are a lean, agile and flexible partner; and have a proven track record in this arena.
Our knowledge of Industry Best Practices, secure and flexible processes and affordability are the
key to a successful relationship.
Please click below for some examples of clients that have chosen us, their performance
improvements, their cost savings and their overall feedback.