The challenge of managing a desktop environment to keep pace with changes in technologies and
business needs is time consuming, expensive and relentless. Changes to the environment (such as
Windows Live Updates) can cause massive disruption if not managed well and the inability to quickly
resolve faults with Client hardware and software will result in loss of end-user satisfaction and
productivity.
Irrespective of the organisation's size and number of users, the effective and efficient
delivery of desktop support is essential to its continued success.
Our comprehensive range of Desktop Management Services (DMS) includes:
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IMACDs
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Management of installations, moves, adds, changes and disposals for client hardware and
software. Can include the procurement of hardware and software and the management of client
images.
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Credential Management
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Active Directory Management; User Password Resets; Management and delivery of the
Password Security Policy.
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Client O/S and Application Support
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Incident Management of faults related to end-user operating systems and
applications.
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O/S and Application Patch Management
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Testing and deployment of end-user operating system and application patches, adhering
with ITIL Change and Release Management recommendations.
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Hardware Maintenance
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Nationwide repair and replacement of faulty desktops and laptops.
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